Customer Service Policy

Our Customer Service Mission


At Attitude Living US Sale, our mission extends far beyond delivering clean, EWG Verified home and personal care products. We are dedicated to building long-term, trust-based relationships with every customer who visits attitudelivingussale.com, by providing compassionate, professional, and solution-focused customer service that aligns with our core values of safety, transparency, sustainability, and integrity.

We believe that exceptional customer care is not an add-on to our business—it is the foundation of everything we do. Our goal is to ensure every interaction with our brand is seamless, stress-free, and satisfying, so you can focus on creating a safer home and a healthier planet, with full confidence that we have your back every step of the way.

Our Core Customer Service Commitments


100% Customer Satisfaction Guarantee


We stand behind every product we sell and every service we provide. If you are unsatisfied with any aspect of your experience with us—from your order and delivery to the performance of our products—our customer service team will work with you to find a fair, prompt, and effective resolution, no exceptions. This guarantee is backed by our 60-day free return policy, with zero restocking fees, zero return shipping costs, and a streamlined refund process for all eligible orders.

Transparent, No Fine Print Service


We are committed to full transparency in every customer interaction. There are no hidden terms, hidden fees, or complicated hoops to jump through when you reach out to our team. We will always clearly communicate your options, the timelines for resolution, and any relevant details related to your request, with complete honesty and no misleading information.

Fast, Reliable Response & Resolution


We respect your time, and we prioritize prompt action on every customer request. Our team works diligently to address your inquiries and resolve issues as quickly as possible, with clear, consistent timelines for every step of the process.

Full Accountability For Your Experience


We take full responsibility for every part of your journey with our brand, from the moment you place your order to long after your products are delivered. We will never pass the buck, shift blame, or leave you to resolve issues with third-party carriers or vendors on your own. Our team will act as your dedicated advocate, managing all logistics and follow-up on your behalf to ensure a positive outcome.

Respect For Your Privacy & Dignity


Every interaction with our team is guided by unwavering respect for your privacy, personal information, and individual needs. We handle all your data in strict compliance with our Privacy Policy, and we provide inclusive, non-discriminatory service to every customer, regardless of background, order value, or request type.

Official Service Channel & Response Timeframes


We maintain a single, dedicated official customer service channel to ensure consistent, secure, and trackable support for all your requests. Our team is available to assist you via the following official contact method:


This email is the only authorized channel for all customer service inquiries, order support, product questions, feedback, and complaint resolution. We do not provide customer service via social media, third-party platforms, or unofficial contact methods, to protect your personal information and ensure we can fully document and resolve every request.

Response Time Standards


  • All inquiries sent to our official email will receive a substantive response from our customer service team within 1-2 business days. Business days are defined as Monday through Friday, excluding official public holidays.
  • Inquiries received on weekends, public holidays, or outside of standard business hours will be prioritized for response on the next business day.
  • For time-sensitive requests (such as order cancellation for pending shipments, urgent delivery issues, or product safety concerns), our team will prioritize your inquiry for the fastest possible response and resolution.

Comprehensive Customer Support Services


Our customer service team is fully trained and equipped to assist you with every aspect of your experience with Attitude Living US Sale, across all the following scenarios:

Order Support


We provide end-to-end assistance with all order-related inquiries and requests, including:

  • Guidance through the checkout process, payment troubleshooting, and order confirmation verification
  • Order modifications, including updates to shipping addresses, contact information, or order details, for orders that have not yet been processed for shipment
  • Order cancellation requests, with immediate processing and full refund initiation for unshipped orders, and clear guidance for shipped orders under our return policy
  • Order status updates, duplicate order resolution, and any other questions related to your purchase history

Shipping & Delivery Support


Our team manages all shipping and delivery-related issues on your behalf, in full alignment with our Shipping Policy, including:

  • Real-time shipment tracking assistance, with updates on your package’s transit status and estimated delivery date
  • Follow-up and escalation for delayed shipments, with proactive communication with our shipping carriers to resolve disruptions
  • Full support for damaged, lost, missing, or incorrectly delivered packages, including verification of claims, coordination with carriers, and arrangement of complimentary replacements or full refunds at your choice
  • Resolution for undeliverable or returned-to-sender packages, with flexible options for re-delivery or refund processing

Returns & Refunds Support


We provide step-by-step guidance and full support for all return and refund requests, in strict adherence to our Refund Policy, including:

  • Assistance with initiating a return request, with immediate provision of pre-paid, free return shipping labels for all eligible orders
  • Clear updates on the status of your returned package, from delivery to our facility to verification and processing
  • Refund status tracking, and assistance with resolving any delays in refund posting to your original payment method
  • Support for damaged, defective, or incorrect item returns, with expedited processing and resolution for all valid claims

Product & Brand Inquiries


Our team is deeply knowledgeable about our full range of clean, EWG Verified home and personal care products, and our brand mission. We are ready to assist with:

  • Detailed information about product ingredients, formulation, and EWG Verification credentials
  • Guidance on product usage, suitability, and compatibility for your specific household needs
  • Information about our sustainability practices, environmental commitments, and ingredient sourcing standards
  • Answers to frequently asked questions about our products, policies, and brand mission

Feedback & Complaint Resolution


We welcome all customer feedback, positive and constructive, as it helps us continuously improve our products and services. For any concerns, complaints, or unresolved issues:

  • Our team will assign a dedicated point of contact to manage your case from start to finish, with a single point of contact for all updates
  • We will fully investigate your concern, provide clear and honest communication about our findings, and present a fair and reasonable resolution plan
  • We will follow up with you after resolution to ensure you are fully satisfied with the outcome, and we will use your feedback to implement meaningful improvements to our customer experience

Our Non-Negotiable Customer Service Standards


Every member of our customer service team adheres to a strict set of service standards, to ensure every interaction you have with us is positive, professional, and effective:

  1. Expertise: All team members receive comprehensive training on our product formulations, EWG Verification standards, company policies, and customer service best practices, to ensure they can provide accurate, reliable answers to every question.
  2. Empathy: We listen to your concerns with full attention and compassion, and we approach every request with a customer-first mindset, focused on finding a solution that meets your needs.
  3. Accountability: We operate on a first-contact resolution principle. The first team member to respond to your inquiry will own your case until it is fully resolved, with no handoffs, no transfers, and no repeated requests for information.
  4. Integrity: We will never make promises we cannot keep, and we will always be honest about limitations, delays, or issues, with proactive communication if there are changes to the expected resolution timeline.
  5. Efficiency: We streamline all processes to minimize the effort required from you to resolve your issue. We will never ask for unnecessary information, and we will take care of all logistics and follow-up on your behalf.

Policy Updates


We reserve the right to update, amend, or modify this Customer Service Policy at any time, at our sole discretion, to reflect improvements to our service standards, changes to our business operations, or updates to our company policies. Any changes to this policy will be posted on this page of our official website attitudelivingussale.com, and will take effect immediately upon posting. We encourage you to review this policy periodically to stay informed about our customer service standards and support offerings.

Contact Us


If you have any questions, concerns, or need assistance with any aspect of your experience with Attitude Living US Sale, our customer service team is here to help. Please reach out to us anytime via our official dedicated email address:

[email protected]