Privacy Policy

Introduction


At Attitude Living US Sale, accessible via attitudelivingussale.com, we hold your privacy and the security of your personal information in the highest regard. This Privacy Policy outlines the types of personal data we collect, how we use, store, protect, and share that information, as well as the rights and choices you have regarding your personal data when you visit our website, purchase our products, or interact with our services.

This policy applies to all visitors, users, customers, and anyone else who accesses our website or engages with our home and personal care product offerings. By using attitudelivingussale.com, submitting your information to us, or making a purchase from our site, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy in full. We are committed to operating in full compliance with applicable privacy laws and regulations, and to maintaining full transparency in how we handle your personal information.

Scope of This Privacy Policy


This Privacy Policy governs all data collection and processing activities associated with the attitudelivingussale.com website, our order fulfillment services, customer support operations, marketing communications, and all other services we provide directly to you. This policy does not apply to third-party websites, platforms, or services that may be linked to or referenced on our website, including but not limited to payment processors, shipping carriers, and social media platforms. We have no control over the privacy practices of these third parties, and we encourage you to review their individual privacy policies before providing any personal information to them.

What Personal Information We Collect


We collect personal information in two primary ways: information you voluntarily provide to us, and information we collect automatically when you interact with our website and services.

Information You Voluntarily Provide


We collect information that you directly submit to us when you engage with our services, including but not limited to:

  • Purchase and order information: Your full name, billing address, shipping address, email address, telephone number, and payment details required to process your order. We do not store full payment card information on our servers; all sensitive payment data is handled directly by our PCI-compliant third-party payment processors.
  • Account information: If you create a user account on our website, we collect your registration details, including your name, email address, password, and any preferences you set within your account.
  • Customer support communications: Any information you provide when you contact us via email, phone, or other communication channels, including inquiries, feedback, product reviews, warranty claims, or return and refund requests.
  • Marketing and promotional opt-ins: Information you provide when you sign up for our email newsletters, promotional updates, or other marketing communications, including your name, email address, and any preferences you select regarding the content you wish to receive.

Information We Collect Automatically


When you visit or interact with our website, we automatically collect certain non-identifiable and personally identifiable information about your device, browsing activity, and usage patterns, including:

  • Device and technical information: Your internet protocol (IP) address, browser type and version, operating system, device type, screen resolution, language settings, and unique device identifiers.
  • Website usage data: Pages you visit, time spent on our website, click-through activity, navigation paths, products you view or add to your cart, search queries, referral sources, and other usage statistics related to your interaction with our site.
  • Tracking technology data: Information collected via cookies, pixel tags, web beacons, local storage, and similar tracking technologies, as further detailed in the Cookies and Similar Tracking Technologies section of this policy.

How We Use Your Personal Information


We only use your personal information for legitimate, lawful business purposes that are consistent with this Privacy Policy, and in compliance with applicable privacy laws. Our primary uses of your personal information include:

  • Order fulfillment and transaction processing: To process, verify, and fulfill your orders, including coordinating shipping and delivery, managing returns and refunds in line with our 60-day free return policy, and communicating with you about the status of your order, shipment updates, and delivery confirmations.
  • Account management and user support: To create and maintain your user account, provide customer service and technical support, respond to your inquiries, resolve issues, and ensure a seamless and positive experience with our brand.
  • Payment processing and fraud prevention: To verify your payment details, complete secure financial transactions, detect and prevent fraudulent activity, unauthorized access, and other illegal or harmful behavior on our website, and to protect the security of our users, our business, and our platform.
  • Service improvement and optimization: To analyze website usage and user behavior, understand customer preferences, improve the functionality, performance, and design of our website, enhance our product offerings, and tailor the user experience to better meet your needs.
  • Marketing and promotional communications: With your explicit consent, to send you email newsletters, promotional offers, product launch announcements, exclusive discounts, and other marketing content related to our clean, EWG Verified home and personal care products. You may withdraw your consent to receive marketing communications at any time, as outlined in the Your Rights and Choices section of this policy.
  • Legal compliance and obligation fulfillment: To comply with applicable federal, state, and local laws, regulations, and legal requirements, respond to lawful requests, court orders, or government subpoenas, enforce our website Terms of Service, and protect our legal rights, property, and safety, as well as the rights, property, and safety of our users and the public.

How We Share Your Personal Information


Attitude Living US Sale does not sell, rent, or lease your personal information to third parties for commercial or marketing purposes, under any circumstances. We only share your personal information in the limited, specific scenarios outlined below, all of which are in compliance with applicable privacy laws and this Privacy Policy:

  • Trusted Third-Party Service Providers: We share your information with vetted, reputable third-party service providers who perform business functions on our behalf, and who are contractually required to only use your personal information to complete the services we have engaged them to provide. These providers include:
    • Shipping and logistics partners for order delivery and returns processing
    • PCI-compliant payment processors for secure transaction handling
    • Website hosting, IT support, and data analytics providers
    • Email service providers for transactional and marketing communications
    • Customer relationship management platforms for support and service delivery

  • Legal and Regulatory Requirements: We may disclose your personal information if required to do so by law, or in the good faith belief that such action is necessary to: comply with a legal obligation, respond to a valid court order, government request, or legal process, protect and defend our legal rights or property, prevent or investigate possible fraud, security breaches, or illegal activity, or protect the personal safety of our users, employees, or the public.
  • Business Transfers: In the event of a merger, acquisition, corporate restructuring, sale of all or a portion of our assets, or bankruptcy, your personal information may be transferred as part of the business assets involved in the transaction. We will notify you via email or a prominent notice on our website prior to your personal information being transferred and becoming subject to a different privacy policy.
  • With Your Explicit Consent: We may share your personal information with any other third party when you have provided clear, explicit, and written consent for us to do so.

Your Rights and Choices Regarding Your Personal Information


We respect your right to control your personal information, and provide you with clear, accessible ways to exercise your privacy rights under applicable laws. You may exercise any of the rights outlined below by contacting us directly at [email protected]. We will respond to all valid requests within the timeframe required by applicable law, and will not discriminate against you for exercising any of your privacy rights.

Universal User Rights


All users of our website and services have the right to:

  • Access and Review: Request access to the personal information we hold about you, including details about the categories of data we collect, how we use it, and who we share it with.
  • Correct and Update: Request corrections to any inaccurate, incomplete, or outdated personal information we hold about you.
  • Delete and Remove: Request the deletion of your personal information, subject to limited exceptions where we are required to retain certain data to comply with legal obligations, complete a transaction, or fulfill a legitimate business purpose.
  • Restrict Processing: Request that we restrict the processing of your personal information, in circumstances where you contest the accuracy of the data, or where you have objected to our processing of your information.
  • Withdraw Consent: Withdraw any consent you have previously provided for us to process your personal information, such as consent to receive marketing communications. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal.
  • Opt Out of Marketing Communications: Unsubscribe from our promotional email communications at any time by clicking the “unsubscribe” link included in the footer of every marketing email we send. Please note that even if you opt out of marketing emails, we will continue to send you transactional communications related to your orders, purchases, and active customer support requests.

Rights for California Residents


If you are a resident of the State of California, you have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). These rights include, in addition to the universal rights outlined above:

  • The right to receive detailed information about the categories and specific pieces of personal information we have collected about you in the preceding 12 months.
  • The right to request the deletion of your personal information, with limited statutory exceptions.
  • The right to opt out of the “sale” of your personal information. As stated in this policy, we do not sell your personal information to any third parties for any purpose, and have not done so in the preceding 12 months.
  • The right to non-discrimination for exercising your CCPA rights. We will not deny you goods or services, charge you different prices or rates, provide you a different level of service, or suggest that you will receive a different level of service as a result of exercising your rights under the CCPA.

Data Security


We have implemented comprehensive, industry-standard technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. Our security protocols include encrypted data transmission via Secure Socket Layer (SSL) technology, restricted access to personal information on a need-to-know basis, regular security audits and system updates, and ongoing employee training on data privacy and security best practices.

While we take every reasonable precaution to safeguard your personal information, no electronic storage system, data transmission, or security protocol is completely impenetrable. We cannot guarantee absolute security of your data, and we cannot warrant that your information will be fully protected against all unauthorized access, hacking, data breach, or other malicious activity. In the event of a data security incident that affects your personal information, we will notify you and relevant regulatory authorities as required by applicable law.

Cookies and Similar Tracking Technologies


We use cookies, pixel tags, web beacons, local storage, and other similar tracking technologies to collect automatic usage data, enhance your browsing experience, and optimize the functionality of our website. Cookies are small text files that are stored on your device when you visit a website, which allow the site to recognize your device, remember your preferences, and provide a consistent, personalized experience during your visit and on future visits.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period of time or until you delete them) for the following purposes:

  • Essential website functionality: To enable core features of our site, including shopping cart functionality, checkout processes, and secure account login.
  • Performance and analytics: To collect data about how users interact with our website, identify areas for improvement, and measure the performance of our marketing campaigns.
  • Preference and personalization: To remember your language, currency, and shipping preferences, and to tailor content and product recommendations to your interests.

You have the right to manage or disable cookies through your browser settings. Most web browsers allow you to block or delete cookies, or to notify you when a cookie is being placed on your device. Please note that disabling or blocking cookies may impact the functionality of our website, and may prevent you from using certain features, such as completing a purchase or accessing your user account.

Children’s Privacy


Our website, products, and services are intended for general audiences, and are not directed at children under the age of 13. We do not knowingly collect, solicit, or process personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will take immediate steps to permanently delete that information from our systems. If you are a parent or legal guardian and believe that your child under the age of 13 has provided us with personal information, please contact us immediately at [email protected], and we will promptly address your request.

International Data Transfers


Our website is operated and hosted in the United States, and all data we collect is stored and processed on servers located within the United States. If you are accessing our website from a country outside of the United States, please be aware that your personal information will be transferred to, stored, and processed in the United States. The data protection and privacy laws of the United States may differ from those in your country of residence. By using our website and providing us with your personal information, you consent to the transfer of your data to the United States, and to the processing of your information in accordance with this Privacy Policy and applicable United States law.

Changes to This Privacy Policy


We reserve the right to update, amend, or modify this Privacy Policy at any time, at our sole discretion, to reflect changes in our business practices, legal requirements, or industry standards. Any updates or changes to this policy will be posted on this page, with a revised effective date indicated at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect and manage your personal information. Your continued use of our website and services after any changes to this policy have been posted constitutes your acceptance of the revised terms.

Contact Us


If you have any questions, concerns, or comments about this Privacy Policy, our data handling practices, or wish to exercise your privacy rights, you may contact us at any time via the following email address:

[email protected]