Refund Policy

Our Core Commitment


At Attitude Living US Sale, we stand fully behind the quality, safety, and performance of every clean, EWG Verified home and personal care product we offer. Our number one priority is your complete satisfaction with every purchase you make through our official website attitudelivingussale.com. To ensure your shopping experience is entirely risk-free and stress-free, we’ve created a transparent, customer-first refund and return policy centered on simplicity, fairness, and full accountability. We eliminate the fine print, hidden fees, and complicated hoops that often come with online shopping, so you can shop for your household essentials with total confidence.

Eligibility for Returns & Refunds


Our 60-day return and refund policy applies to every order placed on our website, with no minimum purchase requirements, no product exclusions for eligible items, and no unfair restrictions. To qualify for a return and full refund, your request must meet the following straightforward criteria:

  • The products must be purchased directly through our official website attitudelivingussale.com
  • Your return request must be submitted within 60 calendar days of the delivery date of your order, with the 60-day window starting on the day your package is marked as delivered by our shipping carrier
  • We accept returns of all products that do not meet your expectations, regardless of whether the item has been opened, used, or tested, as long as the return request is submitted within the 60-day eligibility window
  • All orders, regardless of order value, qualify for this policy, with no exceptions for promotional, discounted, or sale items

100% Free Return Guarantee


We are proud to offer free returns for every eligible return request, with zero cost to you. We cover 100% of all return shipping fees, and we never charge restocking fees, processing fees, handling charges, or any other hidden costs associated with your return. There is no financial barrier to returning a product that does not meet your needs, and our free return guarantee applies to all eligible returns under this policy, with no fine print or exceptions.

Step-by-Step Return Process


We’ve streamlined our return process to be as simple and hassle-free as possible, with clear steps to initiate and complete your return:

  1. Submit Your Return Request

    To start your return, send an email to our dedicated customer service team at [email protected]. In your email, please include your full order number, the full name associated with the order, your contact email address, and any relevant details about your return (optional). Our team will respond to your request within 1-2 business days, providing you with a pre-paid return shipping label and full, step-by-step return instructions.
  2. Prepare Your Return Package

    Once you receive your pre-paid return label and instructions, securely package the items you wish to return. You may use the original packaging if it is still intact, or any secure shipping packaging of your choice. Include any provided return documentation inside the package, and affix the pre-paid return label to the outside of the package. You will not need to pay for any postage or shipping costs.
  3. Ship Your Return

    Drop off your packaged return with the designated shipping carrier specified in your return instructions. We will track the delivery of your return package in real time, and you will receive a confirmation email once your return has been delivered to our facility.
  4. Return Verification

    Once your return package is received at our facility, our team will complete a quick verification of the returned items within 1-2 business days, to confirm eligibility under this policy.

Refund Processing & Timeline


We prioritize fast, reliable refund processing to ensure you receive your funds back as quickly as possible, with full transparency at every step.

  • Once your returned items are verified and approved for a refund, we will immediately initiate the full refund to the original payment method used for your purchase.
  • All refunds are processed exclusively in United States Dollars (USD), matching the currency of your original order, with no currency conversion fees, deductions, or hidden charges applied.
  • Full refunds will be completed and posted to your account within 5-10 business days of our verification of your returned items. Exact posting timelines may vary slightly based on the processing schedules of your payment provider, card issuer, or financial institution. If you have not received your refund within 10 business days of our refund initiation confirmation, please contact our team at [email protected], and we will assist you in tracing and resolving the delay.

Damaged, Defective, or Incorrect Items


We hold our products, packaging, and shipping partners to the highest quality standards. If you receive an order with items that are damaged in transit, defective, incorrect, or missing from your shipment, please contact our team immediately at [email protected]. When reaching out, please include your order number and clear photos or video of the issue, to help us resolve your concern as quickly as possible.

For all valid claims of damaged, defective, incorrect, or missing items, we will offer you the choice of the following resolutions, at no additional cost to you:

  • A full, 100% refund for the affected items, with free return shipping covered by us for any damaged or incorrect products
  • A complimentary replacement of the affected items, shipped to you at no cost, with all shipping fees covered by us
  • A partial refund for minor issues, if that is your preferred resolution, in line with the impact of the issue on your order

Order Cancellations


We process and ship all orders within 1-3 business days of purchase. If you wish to cancel your order, please contact our team as soon as possible at [email protected], and include your full order number in your request.

  • If your order has not yet been processed and shipped, we will cancel your order immediately and issue a full refund, with no fees or deductions applied. The refund will follow our standard 5-10 business day processing timeline once initiated.
  • If your order has already been shipped, you may still return the full order for a full refund under our 60-day free return policy, once you receive the package, with no cost to you.

Policy Exceptions


To ensure fairness and consistency for all of our customers, we only decline return and refund requests in the following limited circumstances:

  • The return request is submitted more than 60 calendar days after the order delivery date
  • The products were not purchased directly from our official website attitudelivingussale.com
  • The product damage is the result of intentional misuse, abuse, or unauthorized modification by the customer, rather than a product defect or shipping damage
  • Requests that do not meet the eligibility criteria outlined in this policy

Policy Updates


We reserve the right to update, amend, or adjust this Refund Policy at any time, at our sole discretion, to align with our business operations and customer care standards. Any changes to this policy will be posted on this page of our website, and will take effect immediately upon posting. We encourage you to review this policy periodically to stay informed about our refund and return practices.

Contact Us


If you have any questions, concerns, or need assistance with a return, refund, or order issue, our customer service team is here to help. You can reach us at any time via our official contact email:

[email protected]