Shipping Policy

Our Shipping Commitment

100% Free Shipping On All Orders

• Free shipping applies to all products, all order values, and all delivery destinations, with no minimum purchase requirement, no limited-time restrictions, and no exclusions for promotional, discounted, or sale items.
• There are no hidden handling fees, fuel surcharges, or delivery add-ons at checkout. All transactions on our site are processed exclusively in United States Dollars (USD), with the price you see on the product page being the final price you pay, with shipping costs fully included at no extra charge to you.
• Our free shipping benefit is a core part of our promise to make clean, safe home and personal care accessible to every household, with no financial barriers to receiving the products you need for a safer home and a healthier planet.

Order Processing & Fulfillment

• All orders placed on attitudelivingussale.com are processed, packed, and shipped within 1-3 business days of your completed purchase. Business days are defined as Monday through Friday, excluding official public holidays.
• Once your order has been packed and handed off to our shipping carrier, you will receive an automatic shipping confirmation email sent to the email address provided at checkout. This email will include your full order details, a unique tracking number for your package, and a direct link to track your shipment in real time.
• In the rare event that we require additional information to verify your order, complete your shipment, or resolve an issue with your delivery details, our team will contact you directly via email. Delays in responding to our verification request may extend the order processing window, so we recommend ensuring all shipping and contact information provided at checkout is accurate and complete to avoid any disruptions.

Delivery Timeframes

• All shipped orders have an estimated delivery timeframe of 6-12 calendar days, calculated from the date your order is shipped and confirmed via our shipping confirmation email.
• The vast majority of our orders are delivered within this 6-12 day window, and our logistics partners work diligently to ensure on-time delivery for every package.
• We do not offer expedited or express shipping services. All orders are shipped via our standard, complimentary shipping service, which is designed to balance reliable delivery speed with our commitment to reducing carbon emissions and supporting sustainable logistics practices wherever possible.
• Please note that while we work closely with our shipping partners to adhere to our stated delivery timelines, rare, unforeseen circumstances beyond our control may cause minor delays. These circumstances include, but are not limited to, extreme weather events, logistics network disruptions, or unanticipated regulatory processing. In the event of a significant delay to your shipment, our team will proactively communicate with you to provide updates and support.

Order Tracking & Shipment Updates

• Your shipping confirmation email includes a unique tracking number and a direct link to our carrier’s tracking portal, where you can view real-time updates on your package’s location, transit status, and revised estimated delivery date.
• You will also receive automated email notifications for key shipment milestones, including when your package is out for delivery and when it has been successfully delivered to your provided shipping address.
• If you notice a prolonged lack of updates to your tracking status, or if you have questions or concerns about the progress of your shipment at any point, you can reach out to our team at any time for assistance.

Undeliverable or Returned-to-Sender Packages

• In the event that a package is marked as undeliverable and returned to our facility by our shipping carrier, we will immediately notify you via email once we receive the returned shipment. Common reasons for undeliverable packages include incomplete or incorrect shipping addresses provided at checkout, an extended period of no recipient availability to accept delivery, or refusal of the package at the time of delivery.
• For undeliverable packages due to an error on our part, we will arrange for complimentary re-delivery of your order to a corrected address at no additional cost to you, or process a full refund if you prefer, in line with our Refund Policy.
• For undeliverable packages due to incorrect or incomplete information provided by the customer, we will work with you to confirm the correct delivery details. You may choose to have the order re-shipped, or opt for a full refund of the purchase price, in accordance with our standard refund terms.

Damaged, Lost, or Missing Shipments

• If your package arrives with visible damage to the outer packaging, if the delivered items are damaged, if your shipment is confirmed lost in transit, or if your delivered order is missing items, please contact our team immediately at [email protected].
• When reaching out, please include your full order number, clear photos of the shipping packaging and affected items (for damaged shipments), and any relevant details about the issue. Our team will review and verify your claim within 1-2 business days of receiving your message.
• For all verified claims of damaged, lost, or missing items, we will offer you your choice of resolution, at absolutely no cost to you: either a complimentary replacement of the affected items, shipped to you via our standard free shipping service, or a full refund for the impacted items, processed in line with our Refund Policy.

Policy Updates

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